Step One
Get in touch
Call us, send a message, or book a session online. Tell us what's going on and we'll get you booked in — often the same day.
Remote Tech Support
Expert tech help without the wait.
We connect to your computer securely and fix your tech issues in real time — no need to unplug anything, drop it off, or wait days for a technician. Fast, affordable, and Australia-wide.
Why Remote Support
All the help, none of the hassle.
Remote support means faster fixes, lower costs, and zero disruption to your day.
Lightning-Fast Response
Most sessions start within minutes. No waiting for a technician to drive out — we connect and start fixing straight away.
Secure & Private
We use encrypted remote access tools. You can see everything we do on screen, and we disconnect the moment we are done.
Australia-Wide
Whether you're in Perth, Sydney, or regional Australia — we can help. All you need is an internet connection.
Affordable Flat Rates
No call-out fees, no travel charges. Transparent pricing so you know exactly what you're paying before we start.
Plain English Support
We explain what we're doing and why. No jargon, no confusing tech speak — just clear, honest communication.
Watch in Real Time
You can see every click and keystroke on your screen. Full transparency, full control — disconnect any time you like.
How It Works
Three steps to a fixed computer
Step Two
We connect securely
We send you a simple link to click. That's it. We connect to your computer through an encrypted session and get to work while you watch.
Step Three
Problem sorted
We fix the issue, explain what happened, and make sure everything's running smoothly. If it's not sorted, you don't pay.
What's Included
Everything you need, nothing you don't.
Every remote support session comes with the lot — no hidden extras, no surprise invoices.
- Full diagnosis of your tech issue
- Real-time screen sharing so you can watch
- Software installation and updates
- Virus and malware removal
- Email and account setup
- Printer and peripheral troubleshooting
- Data backup guidance
- Follow-up support if the issue returns
Common Questions
Got questions? We have answers.
Is remote tech support secure?
Absolutely. We use industry-standard encrypted tools for every session. You can see everything happening on your screen in real time, and the connection ends the moment we're done. We never access your computer without your explicit permission.
What can you fix remotely?
Most software issues, including slow computers, virus removal, email problems, printer setup, software installation, Windows errors, data backup, and account configuration. If it turns out you need hands-on hardware work, we'll let you know upfront.
How fast can you help?
In most cases, we can start a remote session within 30 minutes of you reaching out. For scheduled bookings, we offer same-day appointments most days of the week.
What do I need for a remote session?
Just a working internet connection and the device you need help with. We'll send you a simple link to click — no complicated software to install beforehand.
How much does it cost?
We offer transparent flat-rate pricing with no hidden fees. You'll always know the cost before we start. No call-out fees, no travel surcharges — just the fix.
What if you can't fix my issue?
If we can't resolve your issue remotely, you don't pay. Simple as that. If it requires on-site attention, we'll give you an honest quote for that instead.
Local Pages
Remote Tech Support in your area.
We provide remote tech support across the Peel Region. Find your area for locally tailored information.
Testimonials
What our customers say
Real feedback from real people we've helped with their tech.
Digital Den saved us when our whole network went down. Lee jumped on a remote session and had us back up within the hour. Can't recommend enough.
Super patient, explained everything in plain English. Finally feel like I understand my own computer!
We switched to Digital Den for ongoing IT support and it's been the best decision. Always quick to respond and nothing is too much trouble.
Professional, affordable, and genuinely friendly. These guys are the real deal for tech support in Mandurah.