Step One
Get in touch
Call us, send a message, or book a session online. Tell us what's going on and we'll get you booked in — often the same day.
Tech Support
Tech problems sorted, your way.
Whether we connect remotely in minutes or come to your door in Mandurah — we'll get your tech back on track. Fast, affordable, and always in plain English.
Choose Your Support
Pick the option that works for you.
Need it fixed now from anywhere? Go remote. Need someone physically there? We'll come to you.
Why Remote Support
All the help, none of the hassle.
Remote support means faster fixes, lower costs, and zero disruption to your day.
Lightning-Fast Response
Most sessions start within minutes. No waiting for a technician to drive out — we connect and start fixing straight away.
Secure & Private
We use encrypted remote access tools. You can see everything we do on screen, and we disconnect the moment we are done.
Australia-Wide
Whether you're in Perth, Sydney, or regional Australia — we can help. All you need is an internet connection.
Affordable Flat Rates
No call-out fees, no travel charges. Transparent pricing so you know exactly what you're paying before we start.
Plain English Support
We explain what we're doing and why. No jargon, no confusing tech speak — just clear, honest communication.
Watch in Real Time
You can see every click and keystroke on your screen. Full transparency, full control — disconnect any time you like.
How It Works
Three steps to a fixed computer
Step Two
We connect securely
We send you a simple link to click. That's it. We connect to your computer through an encrypted session and get to work while you watch.
Step Three
Problem sorted
We fix the issue, explain what happened, and make sure everything's running smoothly. If it's not sorted, you don't pay.
What's Included
Everything you need, nothing you don't.
Every remote support session comes with the lot — no hidden extras, no surprise invoices.
- Full diagnosis of your tech issue
- Real-time screen sharing so you can watch
- Software installation and updates
- Virus and malware removal
- Email and account setup
- Printer and peripheral troubleshooting
- Data backup guidance
- Follow-up support if the issue returns
Remote Support FAQ
Got questions? We have answers.
Is remote tech support secure?
Absolutely. We use industry-standard encrypted tools for every session. You can see everything happening on your screen in real time, and the connection ends the moment we're done. We never access your computer without your explicit permission.
What can you fix remotely?
Most software issues, including slow computers, virus removal, email problems, printer setup, software installation, Windows errors, data backup, and account configuration. If it turns out you need hands-on hardware work, we'll let you know upfront. Learn more about our remote tech support service.
How fast can you help?
In most cases, we can start a remote session within 30 minutes of you reaching out. For scheduled bookings, we offer same-day appointments most days of the week.
What do I need for a remote session?
Just a working internet connection and the device you need help with. We'll send you a simple link to click — no complicated software to install beforehand.
How much does it cost?
We offer transparent flat-rate pricing with no hidden fees. You'll always know the cost before we start. No call-out fees, no travel surcharges — just the fix.
What if you can't fix my issue?
If we can't resolve your issue remotely, you don't pay. Simple as that. If it requires on-site attention, we'll give you an honest quote for that instead.
Why On-Site Support
The personal touch that gets it done.
For hardware issues, office setups, and anything that needs hands-on attention — we come to you.
Local to Mandurah
We service Mandurah, Rockingham, Baldivis, and the wider Peel region. No long waits — we are just around the corner.
Hardware & Software
From replacing hard drives and upgrading RAM to setting up printers and fixing network issues — we handle it all on the spot.
Home & Office
Whether it is a home PC giving you grief or a whole office that needs setting up, we tailor the visit to your needs.
Same-Day Availability
Need help urgently? We offer same-day visits when available. Book in the morning, get sorted by the afternoon.
Clear Communication
We explain the problem, walk you through the fix, and make sure you are comfortable before we leave. No tech talk, just straight answers.
Fair, Upfront Pricing
You will know the cost before we start. No surprises, no hidden charges — just honest pricing for honest work.
How It Works
Three steps to sorted tech
Step One
Tell us the problem
Give us a call or book online. Describe what is going on and we will figure out if an on-site visit is the best option.
Step Two
We come to you
We arrive at your home or office at the agreed time, diagnose the issue, and get straight to work fixing it.
Step Three
All sorted
Once everything is running smoothly, we walk you through what we did and make sure you are happy before we leave.
What's Included
A proper visit, not a quick patch.
Every on-site visit covers the full job — diagnosis, fix, and follow-up.
- Full on-site diagnosis and troubleshooting
- Hardware repairs and component upgrades
- Network and Wi-Fi setup or fixes
- Printer, scanner, and peripheral setup
- Data transfer and backup assistance
- Software installation and configuration
- Clear explanation of the issue and fix
- Follow-up support if the problem returns
On-Site Support FAQ
Got questions? We have answers.
What areas do you cover?
We cover Mandurah, Rockingham, Baldivis, Pinjarra, and the wider Peel region. If you are not sure whether we cover your area, give us a call and we will let you know.
How quickly can you come out?
We offer same-day visits when available. Most bookings are scheduled within 24-48 hours, but if it is urgent, call us directly and we will do our best to get to you fast.
Is there a call-out fee?
We charge a flat rate that covers the visit and the work. No hidden call-out fees or travel surcharges. You will know the cost upfront before we come out.
What if the problem needs parts?
If we need to order parts, we will let you know the cost and timeline before going ahead. We source quality components at fair prices and handle the installation for you.
Can you set up a whole office?
Absolutely. From desks to servers, we handle full office IT setups including computers, networking, printers, email, cloud storage, and security. We will get you up and running properly from day one. For a more strategic approach, check out our tech consulting service.
Do you support Mac and Windows?
Yes, we work with both Mac and Windows systems, as well as most common peripherals and networking equipment. Whatever you have got, we can sort it.
Local Pages
Tech Support in your area.
We provide tech support across the Peel Region. Find your area for locally tailored information.
Testimonials
What our customers say
Real feedback from real people we've helped with their tech.
Digital Den saved us when our whole network went down. Lee jumped on a remote session and had us back up within the hour. Can't recommend enough.
Super patient, explained everything in plain English. Finally feel like I understand my own computer!
Lee set up our entire office — printers, email, cloud storage — and trained us on all of it. Absolute legend.
Professional, affordable, and genuinely friendly. These guys are the real deal for tech support in Mandurah.